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1 million iPhone 3G units sold but UK customers still struggling

by Stevie Smith - Jul 15 2008, 13:02

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Tim BantingJul 16th, 2008 - 21:12:19

I queued like others to be the proud owner of an iPhone. I spend 4 days trying to get it activated. I had numerous calls into O2 customer service, I got transfered to Apple, I got another SIM card, I visited the store 3 times- no joy.

I have a faulty iPhone, along with many others when you look on internet. I get a SIM card error stating that a valid and unlocked SIM card needs to be installed. It is both valid and unlocked as I checked it with another handset.

Unfortunately o2 have no stock- so now I have an expensive door stop, no idea when replacement handsets will be in store- and O2 say iPhones will be on a first come, first served basis- despite me being a new customer to O2! Appauling customer service.

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Steven D.Jul 17th, 2008 - 17:27:14

I knew I wanted one, but with all the reports I thought I'd be waiting months. However wandering into the Glasgow store yesterday, I walked out with a fully operational, not a problem, it was that easy? iphone 3G. And I'm loving it.

Simple.

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