Alabama consumer drags Apple across the coals for faulty iPhone. Image: Cogdogblog/Flickr.With Apple already striving to solve the connectivity issues currently plaguing iPhone 3G users around the planet as their handsets inadvertently kill calls in mid-conversation, the Cupertino-based tech company is now facing the possibility of a class action lawsuit headed by a disgruntled owner from Birmingham, Alabama. More specifically, Jessica Alena Smith is accusing Apple of issuing false performance claims regarding the Internet speed of the second-generation iPhone 3G, which she contends Apple advertises as running twice as fast as the original EDGE network handset. While the iPhone 3G is specially equipped to function with 3G (third-generation) network technology, Smith’s complaint emerges as the most prominent consumer reaction after a recent rash of complaints that suggest the handset is struggling to access and maintain connection with the superior network. From Apple’s perspective, the Californian gadgetry and computer specialist has recently issued iPhone firmware v2.0.2 via its iTunes Store, which supposedly addresses a number of bugs and also the current network connection problems experienced by some owners. However, many iPhone owners accepting the download have since indicated that the firmware update, while delivering some minor improvements related to the iPhone’s general operation, has made little to no difference to the connectivity glitch. It has been reported that the connection fault hounding the iPhone 3G is related to a potentially faulty chipset provided by German manufacturer Infineon Technologies. Jessica Alena Smith’s lawsuit was filed in the U.S. District Court of Northern Alabama this past Tuesday, with the complainant looking to call Apple to heel for breach of express warranty and unjust enrichment, reports CNNMoney. Smith is seeking a court order forcing Apple to fix the problems associated with the iPhone and also that her suit be classified as a class action. She is also looking to be awarded unspecified monetary damages. Smith’s apparent bitterness with regard to Apple has arisen following, what she referred to as, a summer full of televised iPhone commercials boasting of data performance “twice as fast for half the price.” However, after succumbing to temptation, Smith claims she was struck with operational problems from the get-go, with her handset struggling to send and receive e-mail, text messages, and various other data-related transfers that rely on Internet connection. Smith’s legal complaint also notes that her phone calls have been frequently cut off, while connection to AT&T’s much-vaunted 3G network has only been successful around 25 percent of the time. Apple has not commented on the lawsuit.
Alabama consumer drags Apple across the coals for faulty iPhone. Image: Cogdogblog/Flickr.
With Apple already striving to solve the connectivity issues currently plaguing iPhone 3G users around the planet as their handsets inadvertently kill calls in mid-conversation, the Cupertino-based tech company is now facing the possibility of a class action lawsuit headed by a disgruntled owner from Birmingham, Alabama.
More specifically, Jessica Alena Smith is accusing Apple of issuing false performance claims regarding the Internet speed of the second-generation iPhone 3G, which she contends Apple advertises as running twice as fast as the original EDGE network handset.
While the iPhone 3G is specially equipped to function with 3G (third-generation) network technology, Smith’s complaint emerges as the most prominent consumer reaction after a recent rash of complaints that suggest the handset is struggling to access and maintain connection with the superior network.
From Apple’s perspective, the Californian gadgetry and computer specialist has recently issued iPhone firmware v2.0.2 via its iTunes Store, which supposedly addresses a number of bugs and also the current network connection problems experienced by some owners.
However, many iPhone owners accepting the download have since indicated that the firmware update, while delivering some minor improvements related to the iPhone’s general operation, has made little to no difference to the connectivity glitch.
It has been reported that the connection fault hounding the iPhone 3G is related to a potentially faulty chipset provided by German manufacturer Infineon Technologies.
Jessica Alena Smith’s lawsuit was filed in the U.S. District Court of Northern Alabama this past Tuesday, with the complainant looking to call Apple to heel for breach of express warranty and unjust enrichment, reports CNNMoney.
Smith is seeking a court order forcing Apple to fix the problems associated with the iPhone and also that her suit be classified as a class action. She is also looking to be awarded unspecified monetary damages.
Smith’s apparent bitterness with regard to Apple has arisen following, what she referred to as, a summer full of televised iPhone commercials boasting of data performance “twice as fast for half the price.”
However, after succumbing to temptation, Smith claims she was struck with operational problems from the get-go, with her handset struggling to send and receive e-mail, text messages, and various other data-related transfers that rely on Internet connection.
Smith’s legal complaint also notes that her phone calls have been frequently cut off, while connection to AT&T’s much-vaunted 3G network has only been successful around 25 percent of the time.
Apple has not commented on the lawsuit.
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