Apple revises support document regarding hot 3GS handsets

by Stevie Smith - Jul 3 2009, 15:30

This week has seen a raft of customer complaints directed towards Apple’s support forum regarding seemingly inexplicable overheating issues connected to its new iPhone 3GS. While Apple has not offered official comment, emerging reports suggest the Cupertino-based gadgetry giant is well aware of the problem. $Clearly this one isn\'t turned on. Image: jaycoxfilm/Flickr.$

Clearly this one isn\'t turned on. Image: jaycoxfilm/Flickr.

More pointedly, Apple has added its third-generation iPhone 3GS to an existing support document centred on possible overheating of its original iPhone and iPhone 3G smartphone handsets.Said document warns that owners of Apple’s trendy touch-screen device should only use the phone within a temperature range of 0 degrees and 35 degrees Celcius (32 degrees and 95 degrees Fahrenheit) – Hey, there’s a useful app in here somewhere.Any temperatures falling either above or below those parameters could temporarily compromise the iPhone’s operation and even reduce the longevity of its rechargeable battery, according to Apple, which also recommends iPhone handsets shouldn’t be left within stationary vehicles, where they’ll be susceptible to magnified temperatures.According to Apple, some of symptoms of overheating include the iPhone refusing to accept a fresh charge, exhibiting a dimmed display screen, suffering weakened cell signal strength, and a offering up a rather obvious “Temperature” warning screen.News of Apple’s revised support document comes after the company’s support forums were hit by complaints outlining instances of severe overheating in relation to the 3GS model.Some of those posting to the forums claimed the iPhone 3GS was running uncomfortably hot – to the point of not being able to physically hold it – while on regular calls, when utilising its integrated GPS technology and when playing games. Some also said the heat grew so intense that the exterior casing began giving off an ominous pink glow and that battery discharge was also falling short of expectation.The Tech Herald: Reports claim iPhone 3GS is literally 'too hot to handle' Want regular updates from The Tech Herald? Follow us on Twitter.Interested in a more interactive TTH? Join our Facebook Group.

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