Just when we thought Sony was emerging from beneath the dark cloud caused by April’s hack attack against PSN and Sony Online, its most recent upturn has suddenly gone pear-shaped.
More pointedly, strong opening sales of the PlayStation Vita in Japan have been soured due to a slew of complaints from early adopters regarding the portable videogame console.
Although teething problems are commonplace where new devices are concerned, it’s still worth noting that some Japanese buyers claim the Vita is suffering from hardware crashes, system freezing and a lack of response on the front-facing touchscreen.
According to the rush of complaints posted to both YouTube and Twitter since last weekend’s launch, the console is also susceptible to Wi-Fi connectivity issues and can stutter during start-up.
Confirming the influx of user concerns, Sony has said its PlayStation Vita information center and customer service center “are receiving many enquiries” related to some of the aforementioned worries.
Sony has also moved to stem the tide of disgruntled customers by releasing a mandatory firmware patch that is expected to address some—if not all—of the problems currently being highlighted.
While prospective gadget buyers in other core regions often bitch about Japan being served months before everyone else, these performance annoyances should all be long gone before the Vita arrives in the U.S. and Europe this coming February.
Earlier this week we reported that Sony’s successor to the PlayStation Portable had shot out of the retail gate in Japan, racking up an estimated 321,400 units sales within two days of launch.