The Tech Herald

Mystery service outage forces BlackBerry users offline

by Steven Mostyn - Oct 11 2011, 13:59

Boldly going... well... nowhere. Image: RIM.

As an online writer, this particular tech hack knows better than most how lonely a place the world can feel when Internet connectivity suddenly dies.

It’s therefore with a degree of genuine sympathy that I report on a massive spurt of Web and messaging dropout experienced yesterday by BlackBerry users across several major market regions.

Although BlackBerry maker Research In Motion (RIM) has not confirmed what caused the outage, reports suggest it was a server glitch that affected several million handset owners across Europe, the Middle East and Africa (EMEA).

“Yesterday, some BlackBerry subscribers in the EMEA region experienced delays with BlackBerry services,” outlined RIM in an official statement. “The issue was resolved and services are operating normally.”

That being said, BlackBerry customers were still forced to go without online access for almost an entire day while the Canadian smartphone specialist worked to correct the mystery failure.

“We apologize to those customers who were impacted for any inconvenience,” the statement added.

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