Play.com CEO outs Silverpop as source of data breach

On Tuesday, Play.com alerted customers that certain email addresses and names had been compromised after someone cracked the databases used by the retailer's marketing company. Later in the day, the company offered additional details, naming Silverpop as the source of the exposed information.

As one of the Web’s largest online sellers of CDs, DVDs, books, and apparel, Play.com has millions of customers worldwide. On Tuesday, it emailed its customer base to report the data breach.

“Unfortunately this has meant that some customer names and email addresses may have been compromised,” the mail outlined. “If you receive anything suspicious in your email, please do not click on any links and forward the email on to [email protected] for us to investigate.”

Following that, Play.com CEO John Perkins told customers via Facebook that the retailer believes the issue “may be related to some irregular activity that was identified in December 2010 at our email service provider, Silverpop. Investigations at the time showed no evidence that any of our customer email addresses had been downloaded.”

As it turns out, that was a false hope. Play.com’s customers are reporting spam addressed to email accounts used only at the online retailer. Aside from email addresses and names, nothing of major financial value was lost in the compromise.

“…other personal information (i.e., credit cards, addresses, passwords, etc.) are kept in the very secure Play.com environment. Play.com has one of the most stringent internal standards of e-commerce security in the industry. This is audited and tested several times a year by leading internet security companies to ensure this high level of security is maintained,” Perkins added in his message.

Last December, Silverpop suffered a data breach that impacted more than 100 customers. After the incident, McDonalds and deviantART warned customers that they were impacted as a result. Later, American Honda Motor Company, another Silverpop client, reported a breach of 4.9 million customer records.

“The media has recently been covering the security disclosures of several large brands. It is important to clarify that several of these large brands have never been Silverpop customers,” Silverpop CEO Bill Nussey said in a statement on December 15.

However, as we reported previously, press releases and, in some cases, reports from the breached customers themselves, link the businesses and the lost data to Silverpop directly.

In September of 2009, American Honda Motor Company presented Silverpop with its Premier Partnership Award for “excellence in supporting Honda's email marketing efforts.” [Link]

Likewise, in an email to The Tech Herald, McDonalds named Arc Worldwide as its marketing management company. According to Silverpop, Arc Worldwide is part of a strategic partnership. [Link]

In an email to users, deviantART named Silverpop directly, saying:

“Silverpop Systems, Inc., a leading marketing company that sends email messages for its clients, told us that information was taken from its servers. This was probably part of a sweep by spammers. As a result, email addresses belonging to deviantART members were copied. Corresponding usernames and birth date may also have been removed.”

Silverpop was unavailable for comment at the time of publication. If it addresses this recent disclosure, we’ll be sure to update the story. 

Like this article? Please share on Facebook and give The Tech Herald a Like too!

From our Other Sites

Man Makes Tiny Edible Pancakes with Tiny Kitchen Tools (Video)

This Japanese guy cooks up some pancakes…nothing special there right? Well he uses tiny implements to do it and makes perfect little pancakes. Kinda cool and they look tasty!

What Color is this Dress?

White and Gold or Blue and Black?
Well this one has been trending all over the web, just what color is this dress? It all started in Scotland when the mother of a bride-to-be sent a picture to her daughter asking what she thought of the dress. The bride and groom each saw the image differently, this then got posted online and picked up by some viral sites. The lighting in photo is probably  causing different people to see it as either white and gold or blue and black. Prof Stephen Westland, chair of color science and technology at a University in the UK told the BBC that it was impossible to see what other people see but that it was most […]

McLaren 675LT Pictures

Some great shots of the forthcoming McLaren 675LT. This coupe will get you to 60mph in less than 2.9 second and go all the way to 205mph.

McLaren 675LT Details

McLaren’s 675LT will debut at this year’s Geneva show and promises some eye-popping performance. The coupe only 675LT has a 3.8 liter V8 that will get you from 0-60mph in less than 2.9 seconds and to 124mph in less than 7.9 secondsMore than a third of the parts have been changed compared with its stable mate […]

McLaren 675LT Wallpaper

Some cool McLaren 675LT Wallpaper. The McLaren 675LT is the latest coupe to come from the supercar maker and has a top speed of 205mph.Click on an image to open a page with multiple sizes that you can download to use as wallpaper for your mobile or desktop.More McLaren Wallpaper.

Octopus hunts on land, grabs crab (Video)

This crab is minding its own business searching the rock pools for food when suddenly an octopus leaps out of the water and grabs it. The amazing thing is that the octopus does not just jump on the crab it actually pulls it all the way back to the rock pool it came from. If you check the second video you will see it is not unknown for octopus to come out of the water and the one in the second video has a crab with it, though is not hunting one! Octopus Walks on Land at Fitzgerald Marine Reserve The video was taken by Porsche Indrisie in Yallingup, Western […]

Stunning Mars Rover Selfie

This image by the Curiosity Mars rover is not exactly your typical selfie. It is made up of a bunch of images taken by the rover during January 2015 by the Mars Hand Lens Imager. This (MAHLI) camera is at the end of the robot’s arm. For a sense of scale the rover’s wheels are about 20 inches diameter and 16 inches wide. Check the annotated image below for more information on the surroundings. Also if you really want to see some detail click this very large image, 36mb, at NASA.  

How the Sahara Helps Feed the Amazon (Video)

Sahara to Amazon
This cool video from NASA shows how dust is transferred across the Atlantic to the Amazon rainforest and helps nourish the plants growing there. For the first time scientists have measured the amount of dust and the amount of phosphorus in the dust. The later acts like a fertiliser and helps replenish the phosphorus the rainforest loses each year, around 22,000 tons. Amazing how something we perceive as being desolate like a desert actually has an important role in sustaining somewhere we see as teeming with life. Image and video from NASA’s Goddard Space Flight Center.

Bouncing Laser Guided Bomb (Video)

This amazing video shows a laser guided bomb bouncing back up after hitting its target. We actually think this is a non-explosive bomb designed to test guidance systems but it is still pretty remarkable and somewhat scary.

South Koreans Swallowed by Sinkhole (Video)

Thankfully the couple survived their adventure.
This amazing footage taken from the CCTV on a passing bus shows the moment two pedestrians in South Korea fall down a sinkhole in the street! Rescue workers managed to save the pair, who were treated in a nearby hospital for minor injuries. According to reports the city authorities and the Korean Geotechnical Society are looking into the cause.