Report: JP Morgan Chase to blacklist Chrome and Opera (Update)

JP Morgan Chase to blacklist Chrome and Opera over security concerns. (IMG: Nick Bastian / Flickr)

A security notice posted to Slashdot this weekend has grabbed our attention, as it appears that JP Morgan Chase is taking banking security to new heights. According to an advisory from the banking giant, users of the Opera and Chrome web browsers might be blocked from Chase.com on or after July 18, 2010.

Update:

“Clearly this is a disappointing situation. Not only will they exclude our desktop users in the U.S., they will also exclude Nintendo users and many AT&T users from accessing their site,” said Thomas Ford, the Senior Communications Manager at Opera, who responded to us earlier this afternoon.

Ford added that AT&T users are a consideration not only because of Opera Mini on the iPhone, but because Opera is also the backbone for ATT.net.

“This is why we support Web standards and a standards-driven, rather than market share driven approach to Web development. By crafting with Web standards first, then tweaking design and functionality for non-standards compliant browsers, sites support the vast majority of the browsers in use today and most devices used to access the Web.”

JP Morgan Chase responded as well, however their response was a quick and short “we’ll decline comment.”

An interesting business note in all of this is that JP Morgan Chase owns 17,000,000 shares of Opera stock, 14.22-percent of the top 20 [link].

Given that Chase has a vested interest in seeing Opera grow, the decision to block access to software that they themselves have invested in remains a mystery.

We’ve asked Google for comment. They have not responded as of yet.

Original Article:

The announcement is located in the supported browser FAQ on Chase.com [link]. In it, Chase explains that more than 95 percent of its customers use at least one of the supported browsers listed. Chase says that supported versions include Internet Explorer 6 or higher, Firefox 2.x or higher, and Safari 3.0 or higher on Macintosh systems only.

The interesting detail taken from the FAQ isn’t the old browser versions supported by Chase but rather the note that reads: “After July 18, 2010, you may not be able to access our website with a browser we do not support.”

“There are two primary reasons - security and popularity,” Chase’s FAQ explains. “There are dozens of browsers in use today, but not all offer the minimum levels of security that we require while others may not perform well with our site.”

“As for popularity, we continually monitor the types of browsers that customers use to access our site,” it adds. “Based on that information, we know that supported browsers are used by more than 95% of our customers.”

Another section deals with 'page not found' errors, and is addressed with a warning that such errors occur if the customer is “using an outdated browser that we don't support.”

“We strongly recommend that you upgrade your existing browser to one that we support,” Chase notes.

The Chase FAQ openly supports Internet Explorer 6 and Firefox 2.x, noteworthy because Microsoft and Mozilla actively urge consumers to update to the latest versions of their respective software.

While in the Enterprise, it isn’t all that uncommon to see Internet Explorer 6. For the home user, Microsoft consistently pushes the move to Internet Explorer 8, and soon Internet Explorer 9.

Mozilla, for its part, would much rather see users on the 3.6 branch of the popular Firefox browser, but even 3.5 is better than the 2.x branch when it comes to security and stability.

When it comes to the competition, Chase seems to lag where browser support for customers is concerned. PNC Bank tells customers about the use of EV SSL as part of its layered approach to security, and recommends that Internet Explorer 7, Firefox 3.x, Opera 9.0 or Safari 3.2, as well as Flock, iPhone (Safari), and Chrome, be used to access online banking [link]. In addition, PNC notes that if a customer’s browser isn’t up to snuff when it comes to security, the banking application will warn them.

Bank of America, while missing a listing for Opera, encourages that customers use Chrome, as well as Internet Explorer 7 or better, and Firefox 3.x or higher. When it comes to OS X, Mac users are encouraged to use Safari 3.0 or higher, in addition to the same versions of Firefox and Chrome that Windows users can deploy [link].

Moreover, Bank of America has a browser check on its Help page that, while it isn’t listed as a recommended browser, shows Opera 10 as a functional option for online banking.

Regarding the option to block, it’s clear that Chase has left Opera and Chrome off the list of recommended browsers largely due to its customer base. What Chase is aiming for is a stronger consumer experience for the majority of clients doing business online.

To be fair, Chrome and Opera work as of now on Chase.com, but the cut-off date raises questions about forcing a customer’s hand when it comes to online banking. Should Chase opt to deny access to online banking for customers who use Chrome or Opera? Is that fair to them? Is it even a viable security solution?

Leave a comment and share your thoughts.

We’ve reached out to JP Morgan Chase to ask about the security FAQ. We focused on any studies or internal data, other than what is mentioned in the supported browsers document, which would lead Chase to block two popular browsing platforms. In addition, we addressed the suggestion to use Firefox 2.x as well as Internet Explorer 6.

Moreover, aside from contacting Chase, we have also reached out to Google and Opera for their reactions. When one or both of them respond, we’ll update this report accordingly.

Like this article? Please share on Facebook and give The Tech Herald a Like too!

From our Other Sites

Man Makes Tiny Edible Pancakes with Tiny Kitchen Tools (Video)

This Japanese guy cooks up some pancakes…nothing special there right? Well he uses tiny implements to do it and makes perfect little pancakes. Kinda cool and they look tasty!

What Color is this Dress?

White and Gold or Blue and Black?
Well this one has been trending all over the web, just what color is this dress? It all started in Scotland when the mother of a bride-to-be sent a picture to her daughter asking what she thought of the dress. The bride and groom each saw the image differently, this then got posted online and picked up by some viral sites. The lighting in photo is probably  causing different people to see it as either white and gold or blue and black. Prof Stephen Westland, chair of color science and technology at a University in the UK told the BBC that it was impossible to see what other people see but that it was most […]

McLaren 675LT Pictures

Some great shots of the forthcoming McLaren 675LT. This coupe will get you to 60mph in less than 2.9 second and go all the way to 205mph.

McLaren 675LT Details

McLaren’s 675LT will debut at this year’s Geneva show and promises some eye-popping performance. The coupe only 675LT has a 3.8 liter V8 that will get you from 0-60mph in less than 2.9 seconds and to 124mph in less than 7.9 secondsMore than a third of the parts have been changed compared with its stable mate […]

McLaren 675LT Wallpaper

Some cool McLaren 675LT Wallpaper. The McLaren 675LT is the latest coupe to come from the supercar maker and has a top speed of 205mph.Click on an image to open a page with multiple sizes that you can download to use as wallpaper for your mobile or desktop.More McLaren Wallpaper.

Octopus hunts on land, grabs crab (Video)

This crab is minding its own business searching the rock pools for food when suddenly an octopus leaps out of the water and grabs it. The amazing thing is that the octopus does not just jump on the crab it actually pulls it all the way back to the rock pool it came from. If you check the second video you will see it is not unknown for octopus to come out of the water and the one in the second video has a crab with it, though is not hunting one! Octopus Walks on Land at Fitzgerald Marine Reserve The video was taken by Porsche Indrisie in Yallingup, Western […]

Stunning Mars Rover Selfie

This image by the Curiosity Mars rover is not exactly your typical selfie. It is made up of a bunch of images taken by the rover during January 2015 by the Mars Hand Lens Imager. This (MAHLI) camera is at the end of the robot’s arm. For a sense of scale the rover’s wheels are about 20 inches diameter and 16 inches wide. Check the annotated image below for more information on the surroundings. Also if you really want to see some detail click this very large image, 36mb, at NASA.  

How the Sahara Helps Feed the Amazon (Video)

Sahara to Amazon
This cool video from NASA shows how dust is transferred across the Atlantic to the Amazon rainforest and helps nourish the plants growing there. For the first time scientists have measured the amount of dust and the amount of phosphorus in the dust. The later acts like a fertiliser and helps replenish the phosphorus the rainforest loses each year, around 22,000 tons. Amazing how something we perceive as being desolate like a desert actually has an important role in sustaining somewhere we see as teeming with life. Image and video from NASA’s Goddard Space Flight Center.

Bouncing Laser Guided Bomb (Video)

This amazing video shows a laser guided bomb bouncing back up after hitting its target. We actually think this is a non-explosive bomb designed to test guidance systems but it is still pretty remarkable and somewhat scary.

South Koreans Swallowed by Sinkhole (Video)

Thankfully the couple survived their adventure.
This amazing footage taken from the CCTV on a passing bus shows the moment two pedestrians in South Korea fall down a sinkhole in the street! Rescue workers managed to save the pair, who were treated in a nearby hospital for minor injuries. According to reports the city authorities and the Korean Geotechnical Society are looking into the cause.